Privacy Policy

Effective Date: March 14, 2025

Welcome to Anasta Mobile Homes. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.as-anasta.com and use our mobile home booking services.

By using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect different types of information to improve our services and provide a seamless booking experience.

A. Personal Information

When you book a mobile home or contact us, we may collect:

Full name
Email address
Phone number
Billing and payment details
Government-issued ID (if required for booking verification)
Home address (if needed for billing or contract purposes)

B. Non-Personal Information

We may collect non-personal data, such as:

Browser type and version
IP address
Pages visited on our website
Date and time of visit
Referring website

C. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies help us remember your preferences and analyze website traffic. You can manage your cookie settings in your browser.

2. Legal Basis for Processing Personal Data (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Contractual Necessity – To process bookings and provide services.
Legitimate Interests – To improve our website, provide customer support, and prevent fraud.
Consent – When you opt into marketing communications or agree to cookies.
Legal Compliance – To fulfill legal obligations or respond to law enforcement requests.

3. How We Use Your Information

We use your information to:

✔ Process and confirm mobile home bookings
✔ Provide customer support
✔ Improve our website and services
✔ Send booking confirmations and updates
✔ Detect and prevent fraud or illegal activities
✔ Comply with legal obligations

4. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

Right to Access – Request a copy of your data.
Right to Rectification – Correct inaccurate or incomplete data.
Right to Erasure (‘Right to be Forgotten’) – Request deletion of your data.
Right to Restriction of Processing – Request limited processing under certain circumstances.
Right to Data Portability – Obtain your data in a structured, machine-readable format.
Right to Object – Object to processing for direct marketing purposes.
Right to Withdraw Consent – Withdraw consent at any time for data processing based on consent.

To exercise any of these rights, contact us at info@as-anasta.com. We will respond within 30 days, as required by GDPR.

5. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information in the following cases:

With Service Providers – We may share data with trusted third-party providers who assist in payment processing, customer support, or analytics.
With Law Enforcement – If required by law or to protect our business, customers, or others, we may disclose your information.
Business Transfers – In the event of a merger or acquisition, your data may be transferred to the new entity.

6. Data Retention Policy

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

Booking records: 7 years
Payment information: Stored securely for tax/legal purposes for 7 years
Marketing data: Until you opt out

After the retention period, your data will be securely deleted or anonymized.

7. International Data Transfers

If your personal data is transferred outside the European Economic Area (EEA), we ensure that adequate safeguards are in place, such as:

Standard Contractual Clauses (SCCs) approved by the European Commission.
Binding Corporate Rules (BCRs) for data processors.
Your explicit consent, when applicable.

By using our services, you acknowledge that your data may be transferred outside your country.

8. How We Protect Your Information

We implement security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

If you believe a child has provided us with personal data, please contact us to remove it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

Please review their policies before providing any personal information.

11. Data Protection Officer (DPO)

If you have any GDPR-related concerns, you may contact our Data Protection Officer (DPO):

📧 Email: info@as-anasta.com
📞 Phone: +385993420779

12. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with the updated effective date.

Please check back periodically to stay informed.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at: